Top-down flat lay of tactile terrazzo tile samples and unlacquered brass fixtures on a neutral slate grey background, bright diffused daylight, sharp focus.
Top-down flat lay of tactile terrazzo tile samples and unlacquered brass fixtures on a neutral slate grey background, bright diffused daylight, sharp focus.
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/ Technical Support

Precision layout and order support

Connect directly with our Chicago-based support desk for freight coordination, tile quantity calculations, and exact adhesive specifications.

Technical Specifications

Frequently Asked Questions

Calculating overage

Adhesive recommendations

We recommend adding 10-15% to your net square footage to account for waste, cuts, and future repairs. For herringbone or diagonal layouts, plan for 15%.

We specify high-performance polymer-modified thinset for all wet-room installations. Exact pairings depend on your selected stone density.

Freight shipping methods

Returns policy

All tile orders over 350 pounds ship via freight on palletized crates to ensure safe delivery. Smaller fixtures and samples ship via standard ground.

We offer a 30-day return window on unused, undamaged tiles in original packaging and uninstalled solid-brass fixtures.

Direct Line

Request technical layout assistance

Submit your project dimensions or material questions. Our Chicago team reviews all submissions within four business hours to provide exact technical specifications.